PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING THEM. THESE TERMS AND CONDITONS APPLY TO THE SUPREME VENTURES CUSTOMER LOYALTY APP. THE TERMS AND CONDITIONS SHALL CONSTITUTE A CONTRACT BETWEEN YOU AND US. PLEASE PRINT THESE TERMS AND CONDITIONS FOR YOUR RECORDS, ALONG WITH THE GAME RULES AND ANY OTHER CORRESPONDENCE RELATING TO YOUR USE OF OUR SERVICES. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE (AS SET OUT BELOW).
These terms and conditions are a binding legal agreement between you and Supreme Venture Gaming Limited, a company registered under the laws of Jamaica with its registered offices located at 9A Retirement Crescent, Kinston 5. Supreme Ventures Gaming Limited is licensed and regulated by the Betting Gaming and Lotteries Commission. The Supreme Ventures Customer Loyalty App was created to reward our customers for their continuous support and engagement.
References in these terms and conditions to “SVG”, “us“, “our” or “we” are references to Supreme Ventures Gaming Limited. For further contact details please see Section 15 of these terms and conditions.
References to “you”, “your”, or the “customer” are to you as the end user of the Services..
Material Terms Summary
i. By registering as a customer and/or using the Supreme Ventures Customer Loyalty App, you enter into a legally binding agreement with us that incorporates these terms and conditions, the Customer Loyalty Programme Rules, all applicable laws and regulatory requirements and any applicable third-party terms and conditions in respect of the use of their software which terms and conditions shall be disclosed to you, if applicable. (see section 1)
ii. You must be eighteen (18) years of age or older and meet the other eligibility and verification criteria to use our Services.
iii. We collect and may use your personal information in accordance with our Privacy Notice. (see section 4)
iv. Lottery tickets uploaded must have been purchased within the last 90 days to be considered valid.
v. The Loyalty Program Rules may vary from time to time, and such variation is at SVG’s sole discretion. The Rules of the loyalty programme can be found at www.supremeventures.com
vi. You are permitted to register one (1) customer account with us. (see section 3)
vii. Tickets uploaded to the App will be validated within 24 hours.
viii. We will not tolerate any irregularity in the registration of your account, any unlawful activity, or any cheating, and we may suspend and/or close your customer account and/or otherwise suspend your access to the account, withholding any or all gaming credits, and share information (together with your identity) with the police and other appropriate authorities if we have reason to believe you have or may be taking part in any irregular registration, unlawful activity or cheating. Where we close or suspend your account, or otherwise suspend your access to the account, for any such apparent irregular registration, unlawful activity or cheating, you may be liable for all claims, losses, liabilities, damages, costs and expenses which we incur in connection with the unlawful activity, dishonesty or criminal act.
ix. We will not be responsible for any errors or events outside of our control. (See Section 12)
x. Any complaints or disputes will be handled by our Customer Support Team with the right to appeal to our management.
1 Terms and Conditions
1.1 By accessing the Customer Loyalty App or by registering and Opening a customer account with us, you enter into a legally binding agreement that incorporates these general terms and conditions, the Loyalty Programme Rules that we offer and the relevant laws governing the use of the application and any applicable third-party terms and conditions in respect of the use of their software (“Third Party Terms“) (together, the “Terms and Conditions”).
1.2 We reserve the right to vary our Loyalty Programme Rules from time to time. The Loyalty Programme Rules may be found on the information tab on our website at www.supremeventures.com
1.3 You agree to the use of electronic communications in order to enter into the Terms and Conditions and you waive any rights or requirements under applicable laws or regulations in any jurisdiction that requires an original (non-electronic) signature, to the extent permitted under applicable law.
1.4 You will be bound by the full Terms and Conditions (including the Loyalty Program Rules) when using our App and, accordingly, should read the Terms and Conditions in full.
1.5 You must provide all equipment and software necessary to connect to the App, including, but not limited to, a mobile handheld or mobile device that is suitable to connect with and provide access to your account.
2 Changes to Terms and Conditions
2.1 The Terms and Conditions govern your use of the SVG Customer Loyalty App and supersede any and all prior agreements between you and us in respect of the same.
2.2 We reserve the right to modify the Terms and Conditions from time to time with or without prior notice (including to comply with applicable law or a change in our regulatory requirements). You are advised to review the Terms and Conditions and any amendments to them each time you use the App by clicking on the hyperlinks in the message advising of the amended Terms and Conditions. Your continued use of the App will be deemed binding acceptance of the changes. If any change is unacceptable to you, you should stop using the Application. It is your responsibility to review the Terms and Conditions and any amendments to them each time you use the Application.
You can open a customer account by searching for and downloading the Supreme Ventures Loyalty App from the Google Play Store and Apple App Store. There are no set-up charges for opening a customer electronic account with us. All applicants must be eighteen (18) years or older and of legal capacity to participate. When you open your customer electronic account, you will be asked to provide personal information, including (but not limited to) your first and last name, postal address, email address, date of birth, gender, telephone number and to accept our terms and conditions. Once all the respective fields have been completed, you will be sent a One Time Password (“OTP”) to complete registration. You shall ensure that the details provided by you at registration are accurate and kept up to date. We reserve the right to ask for proof of age from any customer and suspend their customer account until satisfactory documentation is provided. You can change some of your details at any time by editing your customer account profile using the facility provided through web or mobile application. For further information about our collection and use of your personal information, please refer to our Privacy Notice.
3.1 You can only register for one (1) customer account with us. If we identify that you have acted unlawfully or dishonestly in opening multiple/duplicate customer accounts, we reserve the right to suspend or withhold any gaming credits that have accumulated on those customer accounts. We also reserve the right to close any and all customer accounts held by you.
3.3 Any lottery gaming tickets uploaded through the App must be for your own benefit and not for the benefit of any third-party.
3.4 Once an account has been opened and subsequently verified, customers may begin uploading valid lottery tickets to the system. Each valid ticket uploaded is equivalent to $JMD 1.00 gaming credit once redeemed. Please note that there is no fiat currency value redemption under any circumstances.
4 Information We Collect about You and How It is Used
4.1 We process information about you in accordance with our Privacy Notice.
4.2 Our Privacy Notice forms part of the Terms and Conditions and contains details on the types of information we collect and what we do with that information, which includes who it may be shared with and why.
4.3 We are entitled to share the information we hold on you which includes personal data and staking history with regulators, and other bodies, including the police, and law enforcement bodies in order to investigate fraud, money laundering or other gaming integrity issues and to comply with our regulatory duties.
5 Eligibility
5.1 You must be eighteen (18) years of age or older to use the Services. By registering and accessing the App, you confirm that you are aged eighteen (18) or older. Underage gaming is unlawful.
5.2 Access to our App may not be legal for residents of, or persons located in, certain countries. We do not intend that the App be used by persons in countries in which such activities are illegal. Our App does not constitute an offer, solicitation or invitation by us for the use of, or subscription to, gaming or other services in any jurisdiction in which such activities are prohibited by law.
5.3 If you access this Application from a country other than Jamaica/the country specified as your country of residence in the customer registration procedure, it is your responsibility to check that accessing and using the Services are not prohibited and/or restricted by local laws. We accept no liability if your use of our Services is in contravention of the laws of the country in which you are located.
5.4 If we discover or reasonably believe that you are accessing our App in a country in which the use is not legal or are under age eighteen (18), we shall be entitled to immediately suspend or close your customer account, or otherwise suspend your access to the account, and shall not be liable for any losses incurred as a result of such suspension or closure. In the case of closure, any gaming credit held on your account will be extinguished.
6 Verification
6.1 We reserve the right to ask for information including but not limited to proof of age and/or address from you, and we may prevent, restrict or suspend you from opening a customer account or otherwise accessing our Services until you provide the requested documents.
6.3 We reserve the right to request any documentation reasonably required in order to meet our legal and regulatory requirements or comply with our internal fraud prevention procedures, should circumstances dictate.
7 User ID and PIN
7.1 When you register with us, your User ID will be your Telephone Number and you will be able to choose a unique Password/PIN for your customer electronic account. If you wish to change your Password/PIN, you can do so by clicking the forget password tab on the App.
7.2 You may not in any circumstances nominate or allow any person to be an authorized user of your customer account. It is your responsibility to ensure that you do not reveal your ID and Password/PIN to anyone else. We shall be entitled to assume that all lottery tickets uploaded by you have been entered correctly and are valid and made by you, whether or not such upload were authorized by you. We shall not be liable for any claims in the event that you disclose your ID and Password/PIN to anyone else or where your negligence or deliberate act has contributed to such third-party access to your customer account.
7.3 It is your responsibility to maintain the confidentiality and security of your customer account information, ID and Password/PIN. If young persons (minors) are sharing or have access to your devices, you may wish to install parental control software. You should change your Password/PIN on a regular basis. You should notify us of any unauthorized use of your customer account as soon as you suspect it or otherwise become aware of it.
7.4 If you repeatedly enter your Password/PIN incorrectly, your customer account will be locked for security purposes. If you lose or forget Password/ PIN you can retrieve the details or if you need to, unlock your customer account by contacting our Customer Support Team by telephone, and subject to sufficient security and verification checks we will reset your Password/ PIN for you. If you suspect that someone else has obtained your ID and Password/PIN, you must contact our Customer Support Team immediately via email at [email protected] or telephone number at (876) 754-6526 or (888) SUPPORT.
8 Use of Services
8.1 We reserve the right to suspend, modify, remove and/or add any exclusive promotions to the App at our reasonable discretion with immediate effect and without notice.
8.2 You must not misuse our App by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to: our App; the servers on which our App is stored; or, any server computer or database connected to our App. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them.
8.3 You agree that you will not use the App in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person.
8.4 You agree that you will not use the Services in any way other than for your personal use and for your own benefit.
8.5 We do not give any commitment or warranty in relation to the uninterrupted provision of such information, its accuracy or the results obtained through its use. No information which we or third parties provide on our App is intended to amount to advice or recommendations and is provided for information purposes only.
8.6 We do not guarantee the uninterrupted use of our App. The Services are provided on an ‘as is’ and ‘as available’ basis. Whilst we use reasonable efforts to ensure that our App run smoothly, we cannot promise that the App will be free from errors or omissions nor that they will be available uninterrupted and/or in a fully operating condition.
8.7 We will provide the Services with reasonable skill and care as described in the Terms and Conditions. We do not make any other promises about how the Services will be provided.
8.8 In order for you to use certain Services, it may be necessary to provide you with software provided by a third-party. The provider of such software may require you to agree to additional terms and conditions governing the use of their products. If you do not accept those Third Party Terms, do not use the relevant third-party software. You shall not interfere with, modify or reverse engineer any software provided to you by us or any third-party. We do not accept any liability in respect of any third-party software.
9 Closing Your Customer Account
9.1 You have the right to close your customer account at any time. You should make a request to close your customer account by telephone or in writing via e-mail, or letter; see Section 15 (Contact Us) for details. We will respond within a reasonable time. You remain responsible for activities using your customer account until it is closed. Upon our confirmation of the closure of your customer account, your account will be automatically closed.
9.2 We reserve the right, at our reasonable discretion, to close your customer electronic account and/or withhold any gaming credits connected to your account for the following reasons:
9.2.1 we, acting in good faith, have reason to believe that you are in breach of a material provision of the Terms and Conditions;
9.2.2 we become aware that you have used or attempted to use the App for the purposes of unlawful activity, collusion or unlawful or improper activity;
9.2.3 you fail to provide us with accurate information in relation to your customer account;
9.2.4 we, acting in good faith, have reason to believe that you have opened or are using multiple customer accounts;
9.2.5 you misuse our App;
9.2.6 we are required to do so by any regulatory authority or court; or
9.2.7 we discover that you are accessing the App in contravention of the laws of the country where you are located.
10 Dormant Customer Accounts
10.1 Please note that after a period of no less than twelve (12) months of customer account inactivity we reserve the right to suspend customer accounts. Notice via email or letter will be given at least thirty (30) days before the suspension is made. If after the twelve (12)-month period you contact us seeking to utilize the gaming credits, it shall be within our sole discretion to determine whether to grant such a request.
10.2 Should your customer account become dormant through lack of use, we will continue to contact you (where you have “opted-in”) with promotional messages until such time as you instruct us to stop.
11 Events Outside Our Control
11.1 We are not responsible for any events beyond our reasonable control. Such events might include but not be limited to network failures, malfunctions to our systems or third-party systems, war, terrorist activity, riots, malicious damage, fire, flood, storm, nuclear accident or compliance with any new law or governmental order, rule, regulation or direction.
11.2 We may also suspend or cancel the Services or any part of the Services if, despite making reasonable efforts to do so, we are not able to provide that part of the Services to you as a result of events beyond our reasonable control.
12 Indemnity
12.1 You shall indemnify and hold us harmless Supreme Ventures Gaming Limited, its affiliates and strategic partners (and their respective directors, officers, agents and employees) from and against any and all losses arising out of, relating to or in connection with the Services, except to the extent any such loss arises from intentional breach, fraud, gross negligence or willful misconduct by Supreme Ventures Gaming Limited or its directors, officers, agents and employees.
13 Intellectual Property
13.1 All intellectual property rights in our App and all material and/or content made available on the Services (including but not limited to rights in the products and services offered, all code, software, animations, graphics, music, sound, photographs, video content or text, and the selection and arrangement thereof) or otherwise by us shall remain at all times our property or the property of our third-party licensors.
13.2 The names, images, slogans and logos identifying us, our partners or third parties and our/their products and services contained in our App are proprietary marks and may not be reproduced or otherwise used without express permission.
13.3 Nothing contained in the Terms and Conditions shall be construed as conferring by implication any licence or right to use any trademark, patent, industrial design right or copyright that belongs to us or any third-party.
14 Promotions and Offers
14.1 From time to time, we may offer promotions and offers to new and existing customers. By using the App, you acknowledge and accept to receive all such communication and promotional content.
14.2 Please note that the terms and conditions for a promotion or offer shall prevail in the event of any conflict between the Terms and Conditions and the terms and conditions for a promotion or offer.
14.3 We reserve the right to amend the terms and conditions for a promotion or offer of, or withdraw, any promotion or offer at any time at our reasonable discretion.
15 Contact Us
15.1 If you need to contact us, you can send us an email at [email protected] or by telephone (876) 754-6526 or (888) SUPPORT between the hours of 8:30 a.m. to 5:00 p.m. You may also reach out to us at www.supremeventures.com
16 Miscellaneous
16.1 If we need to notify you under the Terms and Conditions, we will do so by your registered customer account or to the email address registered to your customer electronic account.
16.2 We may wish to transfer our rights or obligations or sub-contract our obligations under the Terms and Conditions to another legal entity; you agree that we may do so. In the case of transfer only, after we notify you of the date on which we will transfer our rights and obligations under the Terms and Conditions to another legal entity, your only rights under or in connection with the Terms and Conditions will be against the new legal entity and not against us. As set out in Section 9, you may close your customer electronic account with us at any time.
16.3 The Terms and Conditions are personal to you. You may not transfer your rights or obligations under the Terms and Conditions to anyone else.
16.4 If you breach the Terms and Conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms and Conditions.
16.5 If any part of the Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
16.6 The Terms and Conditions are not intended to give rights to anyone except you and us.
16.7 From time to time, we may in our sole discretion develop and provide App updates, which may include upgrades, bug fixes, patches and other error corrections and/or new features (collectively, including related documentation, “Updates”). Updates may also modify or delete in their entirety certain features and functionality. You agree that we have no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your mobile device settings, when your mobile device is connected to the internet either (i) the App will automatically download and install all available Updates or (ii) you may receive notice of or be prompted to download and install available Updates.
16.8 You acknowledge and agree that the App or portions thereof may not properly operate should you fail to promptly download and install all Updates. You further agree that all Updates will be deemed part of the App and be subject to the Terms and Conditions.
16.9 Certain features of the App require communication with our servers, including, without limitation, the App downloads and Updates, which may consume and exceed your service provider’s data or minute allowance limits. You acknowledge and agree that you are solely responsible for any charges incurred with your data/ mobile service provider as a result of the App, including any overage and penalties assessed for exceeding the limits imposed by your service provider.
16.10 You are responsible for the cost of your mobile device and to ensure that your mobile device meets the system requirements of the App, including obtaining periodic updates or upgrades from your mobile device service provider to continue using the App. We do not warrant or guarantee that the App will be compatible or function with any particular mobile device, nor do we warrant or accept any liability for operation of the mobile device used to access the App.
17 Governing Law and Jurisdiction
17.1 The Terms and Conditions and any dispute or claim (including non contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construes in accordance with the laws of Jamaica.
17.2 Any dispute or difference between the parties hereto touching anything herein contained shall first be resolved through good-faith negotiations. If unresolved after fifteen (15) days, the dispute shall be referred to mediation at the Dispute Resolution Foundation. If unresolved by mediation within sixty (60) days of reference, the dispute shall be settled by binding arbitration before a single arbitrator appointed by the President of the Jamaica Bar Association. The agreements of negotiation and mediation, and the awards of an arbitrator, shall be kept in strict confidence and not disclosed without mutual agreement.