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Supreme Ventures Limited is introducing a new omni channel customer support solution designed to improve customer service for its retailer network and gamers.

The new cloud-based solution offers improved communication capabilities for managing customer queries and general interactions with its retail partners. It also allows retailers to have increased access for support handling network related challenges.

“Our goal is to provide our retailers and gamers with a winning customer experience at every touchpoint,” said Dwayne Tulloch, SVP Retail and Customer Operations at Supreme Ventures. “The new solution provides a more streamlined way for customers to interact with Supreme through a user-friendly customer interface using modern technology. It was also designed with the needs of retailers and gamers in mind, providing them with an easier way to manage interactions with us from multiple touchpoints.”

SVL’s new customer service solution is available through a virtual assistant on Facebook, Instagram and on the Supreme Ventures website as well as through email and live agent support from 7am – 9pm daily.

Tulloch further hailed the capabilities of the upgraded system “We’re particularly excited that this new system and technology offer us enhanced reporting capabilities and will allow us to administer customer feedback surveys. Both augmented tools will enable us to do proper root cause analysis and resolve any challenges being faced by our retailers and gamers using data.”

The launch of the new customer service platform comes on the heels of the recent opening of the company’s Flagship Store in Twin Gates. Xesus Johnston CEO of Prime Sports Jamaica, a subsidiary of Supreme Ventures emphasised the company’s commitment to continuously innovating and raising its own standards. “We’re serious about being gamechangers and establishing Supreme Ventures as so much more than a gaming company. This latest investment reaffirms Supreme Ventures’ commitment to delivering world class service to our loyal retailers and gamers.”

The upgraded customer support system went live on August 1, 2022.

Back to school shopping will be a breeze this year for the latest Supreme Scratchaz millionaire!

S. Lee, who was in a joyous mood when she came to claim her winnings, expressed her gratitude for the timing of her win, “This is a nice lump sum that will be a great help with my back-to-school shopping. It really couldn’t have come at a better time! I was also doing some renovation at home that I had to stop because I was low on funds. I’ll also use some of this money to continue that.”

The  lucky Cash Pon de Spot ticket was bought on Lady Musgrave Road in Kingston.

“I bought the ticket and took it home. When I scratched it and saw I won a million dollars I thought it was a mistake. I had to ask my family to check and make sure what I was seeing was real. Me start sweat same time!” expressed an excited Lee.

Supreme Scratchaz is the instant win scratch card game from Supreme Ventures. Since the product was launched in March 2022, players have won over over Two Billion Dollars in prizes.

Customers currently have a selection of eleven different instant win scratch games ranging from J$100 – J$1000 per card and have the chance to win up to J$10 million dollars instantly. Supreme Scratchaz is available at all Supreme Ventures retailers islandwide.

P. Williams is basking in his winnings after becoming the latest Supreme Scratchaz millionaire! He won the $10 Million jackpot after purchasing the lucky $1000 Supa Rich ticket at the Acropolis Gaming Lounge in Barbican, St. Andrew.

Williams, who has been consistently purchasing Supreme Scratchaz tickets since its launch earlier this year, says he was in shock when his ticket turned out to have the grand prize. “I’m always buying Scratchaz tickets and have won up to ten thousand dollars on one ticket before. I bought the Supa Rich for the first time to try my luck as it’s a new game. When I scratched this ticket and saw the amount that I won, I was trembling! I didn’t know how to react.” he shared.

“I haven’t really made any plans as yet for the money as I’m still in disbelief. The only thing I’m sure of is that I’ll be treating my mom and getting her something extra special for her birthday and I’ll definitely be investing some of it”, said an overjoyed Williams.

Xesus Johnston, CEO of Prime Sports, a subsidiary of Supreme Ventures was thrilled at the news of yet another Supreme Scratchaz millionaire.

“Since we launched Supreme Scratchaz in March, our players have won over Two Billion Dollars in prizes. We continue to innovate and introduce more new and exciting games to allow them even more options to change their lives in an instant. Supa Rich is our newest game with the biggest top prize of $10 Million and we’re especially thrilled to have our first jackpot winner. It highlights that with Supreme Scratchaz players do win nuff, win often and win right away. They can look forward to even more winnings with Supa Rich as there are even more ten million dollar tickets to be won.”

Customers currently have a selection of eleven different instant win scratch games ranging from J$100 – J$1000 per card and have the chance to win up to J$10 million dollars instantly. Supreme Scratchaz is available at all Supreme Ventures retailers islandwide.

ST ANDREW, Jamaica — Leading gaming producer, Supreme Ventures Limited (SVL) has opened the doors to its latest and largest company-owned retail store at the Twin Gates Plaza Constant Spring Road, St Andrew.

In addition to selling the company’s games, the flagship store, in which it has invested some $100 million, will offer more products from its growing portfolio on the company’s 21st birthday.

Customers who are used to its regular numbers and scratch games, will be happy that the 4,000 square foot space also has video lottery terminals in its gaming lounge; access to purchasing phone credit and other such products; as well as accessing loans from its new micro-lending arm, McKayla Financial Services, and bill payment through Evolve Pay, a new bill payment product.

“I take pride in the fact that our company continues to make significant progress,” SVL Executive Chairman, Gary Peart, told an impressive crowd which filled the new facilities to hear from him, as well as CEO of its subsidiary, Prime Sports Limited, Xesus Johnston, and guest speaker Keith Duncan, President of the Private Sector Organisation of Jamaica (PSOJ).

Peart also announced that after a wave of success in its operations, notably with the recently released instant scratch-off card game, Supreme Scratchaz, SVL had decided on the new flagship location to house all the games its customers have grown to love and more, as well as access to its latest financial services product.

He said that the opening of this tenth company-owned location exemplifies the attitude and approach of hard work exhibited by SVL.

Source: https://www.jamaicaobserver.com/latest-news/supreme-ventures-launches-21st-anniversary-flagship-store-in-twin-gates-plaza/

Supreme Ventures Limited (SVL) is looking to expand its platform and digital presence through its financial technology subsidiary Supreme Ventures Fintech Limited (SVFL), which will include bill payments, loans and other financial services.

“The average person sees SVL as a lottery company. We don’t see SVL that way. We see SVL as a transaction platform with lottery bolted on. Basically, what the shareholders will see systematically over the increments of six months to a year is where we’ll be bolting on additional businesses onto that transaction platform,” stated executive chairman of SVL Gary Peart at the company’s annual general meeting held recently at the AC Hotel by Marriott in St Andrew.

SVFL is lead by recently appointed SVL Vice-President Jean-Pierre Robinson with the company adding Delroy Anderson at the start of the month as the chief innovation officer. The subsidiary is currently building out its Evolve brand which was revealed to be looking to make its presence known in the loans and bill payment market which is expected to be launched in the fourth quarter. The bill payment market was valued at over $400 billion spread over more than 23 million transactions at the end of 2021 according to Bank of Jamaica (BOJ) data. SVFL has a 51 per cent stake in microfinance provider McKayla Financial Services Limited.

“Evolve is a digital microfinance loan product and powered by artificial intelligence. We currently have it rolled out within our retail network and once we complete that pilot, we’re looking to expand it outside of the retailer network. SV Fintech is the company that is going to have all of those online products that I referred to. In some instances, you’re going to need BOJ approval, but there are other businesses which will be rolled out by next month that will not need that approval,” Peart added on the Evolve platform.

This move by SVFL comes as other players aim to enter the market space for bill payments and an expected consolidation of players in the microfinance space as the BOJ begins to regulate the sector. Hugo is considering to partner with an existing bill payment provider in Jamaica while WiPay was looking to enter the online bill payment space after partnering with Prime Trust Financial Corporation recently. Prime Trust operates the Quick and EZ Bill Pay platform while the rest of the market is dominated by Bill Express and Paymaster. Alliance Financial Services Limited is currently building back relationships in the payment space under its new parent company, Sagicor Group Jamaica Limited, after its December suspension by the BOJ resulted in numerous contracts becoming void.

SVL is also deepening its reach in processing the payments of various businesses through its Charge Up platform. Charge Up currently has more than 600 retailers on board across the country with Digicel, Flow, Ready TV and EduFocal as some of the entities using SVL’s deep retailer presence to reach various under and unbanked individuals. SVL is adding more businesses to this platform as it expands its 2,000 plus retailer network through Carreras’ more than 8,000 distribution points across the country. Its Pin Code segment earned $3.06 billion in its first quarter with a segment result of $84.29 million.

“Charge Up is one such business. We’re constantly on the lookout for additional businesses to put on the Charge Up platform, but also on the transaction platform that powers SVL,” Peart said regarding the SVL platform.

When asked about needing to get licenses from the BOJ, Peart explained that McKayla was on track while Evolve was unaffected since it is currently an internal product. McKayla is currently integrated at SVL’s newest payment centre at Twin Gates Plaza in Kingston.

Source: https://www.jamaicaobserver.com/business/svl-deepening-financial-presence/