PRIVACY NOTICE | EFFECTIVE JUNE 17, 2026
SV Rewards App
Last updated: June 12, 2026
1. INTRODUCTION
Supreme Ventures Gaming and its parent company, subsidiaries and its affiliates (hereinafter referred to as ‘Supreme Ventures Group’(‘SVG’), ‘our’, ‘we’) respects your concerns about privacy.
This Privacy Notice applies to the personal data that we collect, store and use for the purposes of maintaining and providing our Services (products, websites and applications) to our customers. For the purposes of this Privacy Notice, “personal data” means any information relating to an identified or identifiable individual.
2. YOUR CHOICES
Your use of our Services constitutes acceptance of our Privacy Notice. In the event you object to the collection, use, and disclosure practices described in this notice, please do not use our Services. Only customers 18 and over are permitted to play our games.
You can access, modify and delete any personal and other information that is made available to you in your Account or in-App. If you choose to discontinue using our App, you can delete it from your Google Play Store (Android users) or your App Store (iOS users).
3. WHAT DATA WE COLLECT
We collect information from you depending on how you interact with us and our services. This information will be used for the sole purpose for which the information was provided to us and may include:
a. Communication exchanges or feedback that you provide to us.
b. Personal Identifiers – name, date of birth;
c. Contact Details – email address, phone number;
d. Account login credentials – usernames, passwords.
4. HOW DO WE USE THE DATA
We use your personal data to provide you with the ultimate SVG experience whilst ensuring that we meet regulatory requirements, legal obligations and business-related requirements. We process your Personal Data for the following purposes:
1. Create and Maintain Customer Accounts
We use your personal data such as your name and email address to help to set up your account and to contact you, according to your preferences, about the management and operation of your account.
2. Verify The Customers’ Identity, to Administer the Customers’ Accounts
Identification and verification of individuals is necessary to ensure that you are over 18 years and that we comply with responsible gaming rules and initiatives, and anti-money Laundering requirements.
3. Process And Fulfill Transactions
We need to use your personal data such as your account details, to allow you to redeem your reward. We carry out this process to comply with our legal obligations.
4. Fulfill Legal and Regulatory Requirements
We are required to process and retain your personal data, to include your name, telephone number, date of birth to prevent any fraudulent activity, detect/investigate crimes, and ensure responsible use of our services. We may also process your personal data to meet our internal and external reporting requirements to meet our legal obligations.
5. Allow Customers to access SVG’s Services and Manage Customer Relationships
We process your personal data to allow you to access our services and to effectively manage our relationship with you. The is essential for providing a personalised, secure, and efficient experience. We carry out this process based on our own legitimate interests or your consent.
6. Track Use of and improve SVG’s Websites, Applications, Games, Promotions, Payment Systems, amongst other Services
We use your non-personal identifiable information, such as your interaction data and analytics information to understand how our services are used and to support ongoing improvements. We may use a combination of manual reviews and automated detection systems, supported by machine learning, to carry out this processing.
This information will be used for the following purposes:
a. to ensure our services can be provided in your location;
b. to ensure you game safely and responsibly;
c. to develop and improve features, functionality, products and services that are tailored to you; and
d. to ensure the technical support you receive is tailored to the device that you use
7. Conduct Internal Research, to Market Products to Customers and to Communicate with them
We may use your personal data to send you information through your authorised contact methods, in line with your preferences. This may include information about our products, promotions or offers for the purposes of marketing SVG’s Services to you. The information that we send you about these promotions and offers is based on our own legitimate interests and your consent.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions contained in the marketing communication, or submitting a request to Privacy Department or contact us directly at the details in the Contac Us section.
If you choose to opt out, we will take all reasonable steps to ensure you no longer receive promotional material from SVG. However, we may still send you service-related or transactional communication about the maintenance of, and changes to, your account.
While you are allowing us to collect, store, and use the information we obtain about you, you always own your information.
5. LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA?
The lawful bases we rely on for processing your personal data are where we have:
i. Legal obligation: the processing is necessary for us to comply with our legal and regulatory obligations including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, tax and financial reporting, and lawful requests from Competent Authorities, gambling best practices and age verification laws.
ii. Consent: you have given clear consent for us to process your personal by accessing and using the Services, including when you request information from us, download or launch our mobile application, or when the application is running on your device in the background, in accordance with this Privacy Notice.
Where you have provided us with your consent, you are free to withdraw it at any time. You can do so by contacting our Privacy Team whose details are listed below. To find out more about how we process your personal data, complete our Data Subject Access Request Form.
iii. Contractual Obligation: We may process your personal data where it is necessary for us to fulfill a contract with you. For example, where you register an account or participate in games, we may process your personal data to manage these transactions.
iv. Legitimate Interest: We may process your personal data where it is necessary for our legitimate interests as a business, provided that our legitimate interests are balanced against your rights and freedoms. This can include activities like fraud prevention, ensuring fair play, enhancing customer experience, maintaining the integrity of betting and gaming operations or to establish, exercise, or defend our legal rights.
6. HOW DO WE SHARE AND DISCLOSE DATA TO THIRD PARTIES?
Depending on the service provided, your Personal Data may be shared with different internal departments and third-party vendors when necessary to facilitate provision of services and/or for other legitimate interests.
Supreme Ventures Group Recipients, Affiliates, Subsidiaries: Depending on the service provided, data will be shared with our Marketing, Legal, Regulatory and Compliance, Product Development, Finance and Customer Support teams.
Supreme Ventures Group Service Providers & Contractors: We may engage third-party service providers to perform certain functions on our behalf – such as identity verification (KYC/AML checks), hosting, analytics, marketing support, and customer support tools. These service providers are contractually obligated to protect your data and only process it in accordance with our instructions.
External Parties in compliance with our Legitimate Interest: We may share your information with our lawyers, the police, auditors, insurers, and other professional advisors to manage risks, obtain advice, or protect and defend our rights in legal claims.
External Parties in compliance with Legal Obligation: We may disclose your data when required to do so by law or in response to legal processes (e.g., court orders, subpoenas) to comply with regulatory obligations under the Laws of Guyana (e.g., to gaming regulators, anti-money laundering authorities).
Other Corporate Entities: in the event of a corporate transaction like business merger, consolidation, acquisition, reorganisation or sale of all or a portion of our assets, joint venture, or in the unlikely event of bankruptcy.
We will never sell, rent, or otherwise disclose your personal data to unaffiliated third parties for their own marketing purposes without your consent. For more information on our lawful bases for processing and how we protect data, please refer to the relevant sections in this Privacy Notice.
Mandatory Information
In order to conduct certain transactions with you or on your behalf, we require that you provide us with information essential for us to comply with our identity verification obligations under the Anit-Money Laundering and Countering the Financing of Terrorism Act (2009), and other anti-money laundering laws and regulations. If you fail to provide us with the necessary information, we will be unable to conduct our Know Your Customer (“KYC”) procedures; and consequently, we won’t be able to offer to you any of our products or services.
7. DATA RETENTION
We will only retain your Personal Data for the duration necessary to fulfil the purposes for which it was collected. We may retain Personal Data where required by law or where we have an ongoing legitimate business need to do so. For example, we may retain such information to provide you a service you have requested, to comply with applicable legal, tax or accounting requirements, or where necessary for fraud prevention, dispute resolution, enforcement of our contracts and terms, or for safety reasons.
8. SECURITY
The security of your information is important to us. We use appropriate technical and organizational security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction. This is done to protect confidentiality, integrity, and availability of your data.
We use encryption (in transit and at rest) for sensitive data such as payment card information, ensuring it is protected when stored in our systems or transmitted across networks.
We restrict access to your personal data to authorized personnel on a need-to-know basis (e.g., staff in our Finance, Compliance, or Customer Support teams), and we utilize secure authentication mechanisms (such as password policies and, where applicable, multi-factor authentication) to prevent unauthorized access.
Our systems are hosted in secure environments with firewalls, intrusion detection/prevention systems, and regular vulnerability scanning or penetration testing to identify and mitigate potential security risks. We also keep our infrastructure and software patched and updated to address newly discovered threats.
Children
We do not knowingly collect or solicit personal data from anyone under the age of 18. If you are under 18, please do not attempt to register for the services or send any personal information about yourself to us. If we learn that we have collected personal data from a child under age 18, we will delete that information as quickly as possible.
If you believe that a child under 18 may have provided us with personal data, please contact us immediately.
Linked Websites
For your convenience, our App and website may contain links to other websites (the “Linked Sites”). We are not responsible for, and this Privacy Notice does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control.
Linked Sites may collect information in addition to that which we collect on this application. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the Privacy Notice of each Linked Site that you visit to understand how the information that is collected about you is used and protected.
9. YOUR PRIVACY RIGHTS
You can access, modify and delete any personal and other information that is made available to you in your Account or in-app.
You have rights under the Data Protection Act 2020 of Jamaica in relation to your personal data. These are your rights to be:
Your Right to | What does this mean? |
Be Informed | You have the right to know whether we process your personal data. |
Access | You have the right to request all Personal Data we have collected about you, if any. |
Data Portability | You have the right to request the transfer of your Personal Data in a commonly used machine-readable format to another data controller that determines the purposes and means for which Personal Data is processed. |
Consent | You have the right consent to the processing of your personal data. Where you have provided us with your consent, you also have the right to withdraw such consent at any time. |
Prevent Processing | You can tell us when you do not want your Personal data to be on our grounds for legitimate interest, unless our reasons for undertaking that processing outweighs any prejudice to your data protection rights. |
Automated Decision Making | You have the right to ensure that no decision having significant impact on you, the data subject, is made solely by automated means. |
Rectification | You have the right to change any errors or omissions in the Personal Data we have collected about you. |
If you wish to exercise any of the rights set out above, please contact us at Privacy Department . When we receive a request, we will take reasonable steps to verify the identity of the requestor in accordance with applicable law.
10. CHANGES TO THE PRIVACY NOTICE
We may update this Privacy Notice from time to time. In that case the ‘last updated’ date at the top of this page will also change. Any changes to this Privacy Notice will apply to you and your data immediately. If these changes affect how your personal data is processed, we will take reasonable steps to ensure that you are duly advised within ten (10) business days.
Your continued use of our application constitutes your agreement to this Privacy Notice and any updates. Our Terms of Use take precedence over any conflicting provision of this Privacy Notice.
11. CONTACT US
If you have questions, requests or concerns regarding your personal information and privacy rights, please email us at [email protected] or write to us at:
Chief Privacy Officer
Supreme Ventures Services Limited
9A Retirement Crescent
Kingston 5
(876) 754-6526
END OF NOTICE.
PRIVACY NOTICE | EFFECTIVE JUNE 17, 2026
SV Rewards App
Last updated: June 12, 2026
1. INTRODUCTION
Supreme Ventures Gaming and its parent company, subsidiaries and its affiliates (hereinafter referred to as ‘Supreme Ventures Group’(‘SVG’), ‘our’, ‘we’) respects your concerns about privacy.
This Privacy Notice applies to the personal data that we collect, store and use for the purposes of maintaining and providing our Services (products, websites and applications) to our customers. For the purposes of this Privacy Notice, “personal data” means any information relating to an identified or identifiable individual.
2. YOUR CHOICES
Your use of our Services constitutes acceptance of our Privacy Notice. In the event you object to the collection, use, and disclosure practices described in this notice, please do not use our Services. Only customers 18 and over are permitted to play our games.
You can access, modify and delete any personal and other information that is made available to you in your Account or in-App. If you choose to discontinue using our App, you can delete it from your Google Play Store (Android users) or your App Store (iOS users).
3. WHAT DATA WE COLLECT
We collect information from you depending on how you interact with us and our services. This information will be used for the sole purpose for which the information was provided to us and may include:
a. Communication exchanges or feedback that you provide to us.
b. Personal Identifiers – name, date of birth;
c. Contact Details – email address, phone number;
d. Account login credentials – usernames, passwords.
4. HOW DO WE USE THE DATA
We use your personal data to provide you with the ultimate SVG experience whilst ensuring that we meet regulatory requirements, legal obligations and business-related requirements. We process your Personal Data for the following purposes:
1. Create and Maintain Customer Accounts
We use your personal data such as your name and email address to help to set up your account and to contact you, according to your preferences, about the management and operation of your account.
2. Verify The Customers’ Identity, to Administer the Customers’ Accounts
Identification and verification of individuals is necessary to ensure that you are over 18 years and that we comply with responsible gaming rules and initiatives, and anti-money Laundering requirements.
3. Process And Fulfill Transactions
We need to use your personal data such as your account details, to allow you to redeem your reward. We carry out this process to comply with our legal obligations.
4. Fulfill Legal and Regulatory Requirements
We are required to process and retain your personal data, to include your name, telephone number, date of birth to prevent any fraudulent activity, detect/investigate crimes, and ensure responsible use of our services. We may also process your personal data to meet our internal and external reporting requirements to meet our legal obligations.
5. Allow Customers to access SVG’s Services and Manage Customer Relationships
We process your personal data to allow you to access our services and to effectively manage our relationship with you. The is essential for providing a personalised, secure, and efficient experience. We carry out this process based on our own legitimate interests or your consent.
6. Track Use of and improve SVG’s Websites, Applications, Games, Promotions, Payment Systems, amongst other Services
We use your non-personal identifiable information, such as your interaction data and analytics information to understand how our services are used and to support ongoing improvements. We may use a combination of manual reviews and automated detection systems, supported by machine learning, to carry out this processing.
This information will be used for the following purposes:
a. to ensure our services can be provided in your location;
b. to ensure you game safely and responsibly;
c. to develop and improve features, functionality, products and services that are tailored to you; and
d. to ensure the technical support you receive is tailored to the device that you use
7. Conduct Internal Research, to Market Products to Customers and to Communicate with them
We may use your personal data to send you information through your authorised contact methods, in line with your preferences. This may include information about our products, promotions or offers for the purposes of marketing SVG’s Services to you. The information that we send you about these promotions and offers is based on our own legitimate interests and your consent.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions contained in the marketing communication, or submitting a request to Privacy Department or contact us directly at the details in the Contac Us section.
If you choose to opt out, we will take all reasonable steps to ensure you no longer receive promotional material from SVG. However, we may still send you service-related or transactional communication about the maintenance of, and changes to, your account.
While you are allowing us to collect, store, and use the information we obtain about you, you always own your information.
5. LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA?
The lawful bases we rely on for processing your personal data are where we have:
i. Legal obligation: the processing is necessary for us to comply with our legal and regulatory obligations including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, tax and financial reporting, and lawful requests from Competent Authorities, gambling best practices and age verification laws.
ii. Consent: you have given clear consent for us to process your personal by accessing and using the Services, including when you request information from us, download or launch our mobile application, or when the application is running on your device in the background, in accordance with this Privacy Notice.
Where you have provided us with your consent, you are free to withdraw it at any time. You can do so by contacting our Privacy Team whose details are listed below. To find out more about how we process your personal data, complete our Data Subject Access Request Form.
iii. Contractual Obligation: We may process your personal data where it is necessary for us to fulfill a contract with you. For example, where you register an account or participate in games, we may process your personal data to manage these transactions.
iv. Legitimate Interest: We may process your personal data where it is necessary for our legitimate interests as a business, provided that our legitimate interests are balanced against your rights and freedoms. This can include activities like fraud prevention, ensuring fair play, enhancing customer experience, maintaining the integrity of betting and gaming operations or to establish, exercise, or defend our legal rights.
6. HOW DO WE SHARE AND DISCLOSE DATA TO THIRD PARTIES?
Depending on the service provided, your Personal Data may be shared with different internal departments and third-party vendors when necessary to facilitate provision of services and/or for other legitimate interests.
Supreme Ventures Group Recipients, Affiliates, Subsidiaries: Depending on the service provided, data will be shared with our Marketing, Legal, Regulatory and Compliance, Product Development, Finance and Customer Support teams.
Supreme Ventures Group Service Providers & Contractors: We may engage third-party service providers to perform certain functions on our behalf – such as identity verification (KYC/AML checks), hosting, analytics, marketing support, and customer support tools. These service providers are contractually obligated to protect your data and only process it in accordance with our instructions.
External Parties in compliance with our Legitimate Interest: We may share your information with our lawyers, the police, auditors, insurers, and other professional advisors to manage risks, obtain advice, or protect and defend our rights in legal claims.
External Parties in compliance with Legal Obligation: We may disclose your data when required to do so by law or in response to legal processes (e.g., court orders, subpoenas) to comply with regulatory obligations under the Laws of Guyana (e.g., to gaming regulators, anti-money laundering authorities).
Other Corporate Entities: in the event of a corporate transaction like business merger, consolidation, acquisition, reorganisation or sale of all or a portion of our assets, joint venture, or in the unlikely event of bankruptcy.
We will never sell, rent, or otherwise disclose your personal data to unaffiliated third parties for their own marketing purposes without your consent. For more information on our lawful bases for processing and how we protect data, please refer to the relevant sections in this Privacy Notice.
Mandatory Information
In order to conduct certain transactions with you or on your behalf, we require that you provide us with information essential for us to comply with our identity verification obligations under the Anit-Money Laundering and Countering the Financing of Terrorism Act (2009), and other anti-money laundering laws and regulations. If you fail to provide us with the necessary information, we will be unable to conduct our Know Your Customer (“KYC”) procedures; and consequently, we won’t be able to offer to you any of our products or services.
7. DATA RETENTION
We will only retain your Personal Data for the duration necessary to fulfil the purposes for which it was collected. We may retain Personal Data where required by law or where we have an ongoing legitimate business need to do so. For example, we may retain such information to provide you a service you have requested, to comply with applicable legal, tax or accounting requirements, or where necessary for fraud prevention, dispute resolution, enforcement of our contracts and terms, or for safety reasons.
8. SECURITY
The security of your information is important to us. We use appropriate technical and organizational security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction. This is done to protect confidentiality, integrity, and availability of your data.
We use encryption (in transit and at rest) for sensitive data such as payment card information, ensuring it is protected when stored in our systems or transmitted across networks.
We restrict access to your personal data to authorized personnel on a need-to-know basis (e.g., staff in our Finance, Compliance, or Customer Support teams), and we utilize secure authentication mechanisms (such as password policies and, where applicable, multi-factor authentication) to prevent unauthorized access.
Our systems are hosted in secure environments with firewalls, intrusion detection/prevention systems, and regular vulnerability scanning or penetration testing to identify and mitigate potential security risks. We also keep our infrastructure and software patched and updated to address newly discovered threats.
Children
We do not knowingly collect or solicit personal data from anyone under the age of 18. If you are under 18, please do not attempt to register for the services or send any personal information about yourself to us. If we learn that we have collected personal data from a child under age 18, we will delete that information as quickly as possible.
If you believe that a child under 18 may have provided us with personal data, please contact us immediately.
Linked Websites
For your convenience, our App and website may contain links to other websites (the “Linked Sites”). We are not responsible for, and this Privacy Notice does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control.
Linked Sites may collect information in addition to that which we collect on this application. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the Privacy Notice of each Linked Site that you visit to understand how the information that is collected about you is used and protected.
9. YOUR PRIVACY RIGHTS
You can access, modify and delete any personal and other information that is made available to you in your Account or in-app.
You have rights under the Data Protection Act 2020 of Jamaica in relation to your personal data. These are your rights to be:
Your Right to | What does this mean? |
Be Informed | You have the right to know whether we process your personal data. |
Access | You have the right to request all Personal Data we have collected about you, if any. |
Data Portability | You have the right to request the transfer of your Personal Data in a commonly used machine-readable format to another data controller that determines the purposes and means for which Personal Data is processed. |
Consent | You have the right consent to the processing of your personal data. Where you have provided us with your consent, you also have the right to withdraw such consent at any time. |
Prevent Processing | You can tell us when you do not want your Personal data to be on our grounds for legitimate interest, unless our reasons for undertaking that processing outweighs any prejudice to your data protection rights. |
Automated Decision Making | You have the right to ensure that no decision having significant impact on you, the data subject, is made solely by automated means. |
Rectification | You have the right to change any errors or omissions in the Personal Data we have collected about you. |
If you wish to exercise any of the rights set out above, please contact us at Privacy Department . When we receive a request, we will take reasonable steps to verify the identity of the requestor in accordance with applicable law.
10. CHANGES TO THE PRIVACY NOTICE
We may update this Privacy Notice from time to time. In that case the ‘last updated’ date at the top of this page will also change. Any changes to this Privacy Notice will apply to you and your data immediately. If these changes affect how your personal data is processed, we will take reasonable steps to ensure that you are duly advised within ten (10) business days.
Your continued use of our application constitutes your agreement to this Privacy Notice and any updates. Our Terms of Use take precedence over any conflicting provision of this Privacy Notice.
11. CONTACT US
If you have questions, requests or concerns regarding your personal information and privacy rights, please email us at [email protected] or write to us at:
Chief Privacy Officer
Supreme Ventures Services Limited
9A Retirement Crescent
Kingston 5
(876) 754-6526
END OF NOTICE.